Thank you for shopping with us! We want you to love your purchase. While we do not offer refunds, we’re happy to assist with exchanges within our policy guidelines.
? Exchanges (In-Store & Online)
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We offer exchanges only within 7 days of the purchase date.
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Items must be:
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Unworn, unwashed, and in original condition
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Have original tags attached
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Accompanied by a receipt or proof of purchase
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Exchanges are subject to item availability.
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If your preferred item is unavailable, you may select an item of equal value or receive a store credit.
? Condition of Items
Items must be in resalable condition:
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Free of stains, odors, makeup, deodorant marks, or pet hair
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Tags and original packaging must be intact
?️ Final Sale Items
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Items marked “Final Sale” are not eligible for exchange or store credit.
? Online Exchange Instructions
Step 1: Contact Us
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Email us at Danijay@mtapnation.com within 7 days of delivery
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Include:
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Order number
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Item(s) you want to exchange
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Desired replacement item and size
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Step 2: Ship Your Item
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Once approved, ship your item to:
M.T.A.P. In The City
1513 Vine Street
Cincinnati, Ohio 45202
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Customers are responsible for return shipping costs
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We recommend using a tracked shipping service to ensure safe delivery
Step 3: Processing
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Once your item is received and inspected, your exchange or store credit will be processed within 3–5 business days
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If your requested item is unavailable, you will be notified to select an alternative or receive store credit
⏰ Exchange Window
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All exchanges (in-store and online) must be initiated within 7 days of purchase or delivery date